Refund policy

Return & Refund Policy

Last Updated: 09/08/2026

Welcome to Onimusha Merch (onimusha-merch.com)

At Onimusha Merch, we want every fan to enjoy a smooth and worry-free shopping experience. Whether you're ordering apparel, accessories, collectibles, or other merchandise inspired by the legendary Onimusha series, we're committed to providing clear information about returns, exchanges, and refunds.

Please read the policy below before requesting a return.

1. Return Requirements

To qualify for a return, your order must meet the following conditions:

Return Period

You may request a return within 14 days of receiving your order.

Item Condition

Returned products must:

  • Be unused and unworn.

  • Be in their original packaging.

  • Include all original tags, accessories, and components.

  • Show no signs of damage caused after delivery.

Items That Cannot Be Returned

The following products are not eligible for returns:

  • Personalized or custom-made items.

  • Clearance or final sale products.

  • Digital products or gift cards.

2. Requesting a Return

If you wish to return an item, please follow these steps:

Step 1 – Contact Our Support Team

Send an email to onimushamerch@proton.me including:

  • Your order number.

  • A brief explanation of the reason for your return.

  • Photos of the product if it arrived damaged, defective, or incorrect.

Step 2 – Return Authorization

Our support team will review your request and provide detailed return instructions if your return is approved.

Step 3 – Send the Package

Unless the return is due to an incorrect or defective item, customers are responsible for return shipping costs.

For your protection, we strongly recommend using a tracked shipping service.

3. Exchanges

If you would like a different size, color, or product, simply return the original item after receiving authorization and place a new order for your preferred replacement.

4. Refund Policy

Once your returned package has been received and inspected, we will notify you of the outcome.

Refund Processing

Approved refunds are generally completed within 5–10 business days, depending on your payment provider or financial institution.

Partial Refunds

In certain situations, partial refunds may be issued if returned products are incomplete, damaged after delivery, or do not fully meet the return requirements.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at onimushamerch@proton.me.

Include your order number along with clear photos of the issue so we can quickly arrange a replacement or a full refund at no additional cost.

6. Delayed Refunds

If your refund has not appeared after 10 business days, we recommend contacting your bank or payment provider first, as processing times may vary.

If you still need assistance, our customer support team will be happy to help.

7. International Returns

We accept return requests from customers worldwide within the standard 14-day return period.

Unless the product is defective or shipped incorrectly, customers are responsible for any return shipping costs, import duties, or customs charges.

Tracked and insured shipping is highly recommended.

8. Gift Purchases

Items purchased as gifts follow the same return policy.

Refunds are normally issued to the original payment method used during checkout. Where available, store credit may also be offered.

9. Return Address

Please do not send products back without prior authorization.

The correct return address will be provided by our support team after your return request has been approved. Returns sent without authorization may experience delays or may not be accepted.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, feel free to contact our customer support team:

Email: onimushamerch@proton.me

Thank you for shopping at Onimusha Merch. We appreciate your support and are proud to provide quality merchandise inspired by the legendary world of samurai, demons, and unforgettable battles from the Onimusha universe.