Shipping policy

Shipping Policy

Last Updated: 09/08/2026

Thank you for shopping at Onimusha Merch (onimusha-merch.com). We are committed to delivering your favorite Onimusha merchandise quickly, securely, and with complete transparency. This Shipping Policy explains our order processing procedures, estimated delivery times, tracking information, and what to do if a shipment is delayed or arrives with an issue.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times do not include weekends or public holidays.

Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking information whenever tracking is available.

To help avoid shipping delays, please verify that your shipping address and contact information are correct before completing your purchase. We cannot be responsible for delays or additional charges caused by incorrect or incomplete delivery details.

2. Estimated Shipping Times

United States

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (where available)

  • Shipping costs are calculated automatically during checkout.

Europe

  • Estimated delivery: 7–15 business days

  • Shipping rates are displayed at checkout.

  • Import taxes or customs fees may apply depending on your country's regulations.

United Kingdom

  • Estimated delivery: 7–15 business days

  • Local VAT, customs duties, or import charges may be collected by UK customs authorities upon arrival.

International Shipping

We proudly ship Onimusha merch worldwide.

Estimated international delivery time:

  • 10–21 business days

Shipping costs are calculated during checkout based on your destination.

Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.

3. Shipping Delays, Lost Packages & Damaged Orders

Although we work with reliable shipping partners, delivery times may occasionally be affected by circumstances beyond our control, including customs inspections, severe weather, holidays, or carrier delays.

If your package has not arrived within the expected delivery period, please contact us at onimushamerch@proton.me and we will gladly assist you.

Lost Packages

If your shipment has not been delivered within 30 days after the estimated delivery date, we will investigate the issue with the shipping carrier.

If the package is officially confirmed as lost, we will arrange an appropriate solution, which may include a replacement shipment or a refund.

Damaged Deliveries

If your order arrives damaged or defective, please contact us as soon as possible.

To help us resolve the issue quickly, include:

  • Your order number.

  • A brief description of the problem.

  • Clear photos showing the damaged product and packaging.

4. Order Tracking

Most shipments include a tracking number so you can monitor your order from dispatch until delivery.

Tracking information may take 24–72 hours to appear after your package has been shipped, depending on the courier.

If your tracking status has not updated for several days, our customer support team will be happy to assist you.

5. Additional Shipping Information

Before placing your order, please remember:

  • Double-check your shipping address and contact information.

  • Delivery estimates are approximate and not guaranteed.

  • Customs inspections may occasionally extend delivery times.

  • Shipping fees are calculated automatically during checkout.

  • International customers are responsible for any applicable customs duties or import taxes.

If you have any questions regarding shipping or delivery, please contact us at:

Email: onimushamerch@proton.me

At Onimusha Merch, we strive to provide every customer with a reliable, secure, and hassle-free delivery experience. From the moment your order is placed until it reaches your doorstep, our goal is to ensure that every fan can enjoy premium Onimusha merchandise with confidence.